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1.8 Based on 117 reviews
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  • Customers like
    • Ease of location 3
    • Products 3
    • Selection of costumes 3
  • Customers don't like
    • Employee attitude 10
    • Management 9
    • Poor customer service 8
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I ordered a balloon bouquet at the Chandler AZ store on Germann on 8/19. They changed the procedures & its horible; you wait in line like your checking out; then you place your order but what if you have questions during your selection? No one is available . You have to wait your turn; they are checking people out or filling balloon orders. It such a waste of time for the customer‼️ And the inventory selection on Happy Birthday balloons in... Read more

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I tried to buy a costume to my baby on the Party City website http://www.partycity.com/ but at the checkout there was an error message about my credit card billing address and the website didn't finish the order. So I tried to change some information in order to complete the order. Anyway... I couldn't buy want I wanted and for my surprise I received 3 messages from my credit card saying that I was charged by Party City 3 times!!! So I called... Read more

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I was just browsing, getting some ideas for an up coming event. I have been a customer there for years but the last 3 yrs have been horrible, rude employees but worst of all management Broadway and Craycroft STORE MANAGER!!! Talking and making fun of his employees, basically calling them *** in front of other people. I'm not sure what the *** the Corporate office is doing with manager letting him get away with such disrespect if he does it to... Read more

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I placed an order on July 22nd for almost $100 which included 2nd day air shipping. Today is August 13th and I have yet to receive my order. The online status only shows "ordered" and I have not received any shipment notifications. I have attempted to contact Party City twice in the past week as well as once today and have received no communications back. My baby shower is a week from today and it seems that I'll have to re-purchase all of these... Read more

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Worst customer service ever !! I ordered a bunch of balloons, the cashier sttod there literally doing NOTHING !! When i asked her why isnt she inflating balloons.. she said she had to wait on customers at cash register.. so she kept leaving me to cash out other people. I thought i was a customer.. when i asked for a manager.. the 1st time manager never came to the front.. when i called twice.. he never answered the phone.. would not give out... Read more

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I am currently based in Trinidad and Tobago, Party city does not ship to this location so I have a skybox in Miami which I usually ship to and that company will send my items to Trinidad. I have never had a problem before....I use it for Amazon and all other online shopping. I bought items from party city in June and received them in June in my skybox and then got them in Trinidad in July. I just placed another order today and now party city... Read more

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This company has horrible customer online/phone service. Rude and cannot even resolve issues. Instead they just hang up and do whatever they want.

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Party city employees need to learn to be kind. They are very rude at night when trying to return something! I will never shop there again...

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On July 7, 2016 I order 45 glass personalized mugs for my parents 30th year anniversary. Okay, my order was placed and everything was good, so I thought. It was stated that it will take 7 business days for my order to be completed and I counted the 7 days on my calendar before I called . On the 8th calendar day I called party city to see what was going on with my order, I was told everything was going as planned. A few days passed and I didn't... Read more

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Brampton party city has the worst customer service. I went in to get some balloons. The person that was blowing up other balloons tell me i have to pay first then they will get filled. Ok great i say. Then after i paid they had to call someone else because she was busy with a order then this guy came and they continued talk to each other about their weekend. Then he says in front of me "i hate our customers " . Then he said sorry u had to hear... Read more

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