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Party City

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29 complaints

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Party City is an American company. The company specializes in retail of different party supplies. Party City offers a wide variety of Halloween party supplies, Birthday party supplies, party decorations, scene setters, costumes, balloons, and so much more. The company was founded in 1986. The company is considered to be one of the largest party supply retailers in the world. The company operates more than five hundred stores all over the United States and in Puerto Rico. The web site of the company offers a lot of useful information about products and services of the company.

Party City offers more than forty thousands of office products.
Please try to contact Party City Customer Service directly prior to posting any complaints on this site.

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Party City Complaints & Reviews

Party City Reviews

Anonymous
No wonder Party City is closing so many stores.
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I am on an adult kickball league and we are having a theme costume game where we all agreed on dressing up like knights,kings and elfs ect. I went to a party city in fredericksburg...

#313266
Apr 19, 2012
118

Anonymous
Party City - Return policy and store credit
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I purhased a halloween costume and when I got home I decided it was not the one I wanted, so the next day I ordered a different costome online at Party City. I returned the first c...

#285864
Jan 02, 2012
419

Anonymous
Party City - No Debit Card Machine
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

As a college student and the eldest among kids, I'm always being relied upon by my parents and because of this, I'm always on the go when it comes to errands. I went to buy...

#281353
Dec 13, 2011
342

Anonymous
Party City - Don't buy the wigs online!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

Party City has a "no returns" policy on wigs, which I can appreciate EXCEPT that they do not send you the wigs that they advertise. I ordered two neat, shoulder length brown wig an...

#272804
Nov 04, 2011
339

Lilyboll...
Never work for Party City
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I worked for party city for almost 2 years. I enjoyed it when I first started (Still factory card at the time) But once party city took over working there was miserable. The manage...

#272385
Nov 02, 2011
469

Mel92
Party City - Bad Managment !
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I recently was let go from party city on 410 and callaghan San Antonio TX. First, i wanna start off by saying the managment is no good there they talk trash to you make you feel li...

#272116
Nov 01, 2011
342

Anonymous
Party City - Really Bad Quality
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I bought a Halloween costume, basically this thing was rubbish, sleeves ripped, buttons fell off, chain broke and all I die was wash my hands at the bathroom, pulled them up so the...

#271945
Nov 01, 2011
257

Laura2
Party City - Who Cares? Not this company!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I did try to contact this company 1st ...here's what I sent them: Your company has the worst customer service I have ever encountered. Not only was the order shipped wrong 3 ti...

#270990
Oct 27, 2011
375

Anonymous
Party City - Firing due to disability
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I am writing this for my daughter who was let go because of her speech disability. The manager DAN at the Party City in:SOUTHLANDS MALL23901 East Orchard Rd...

#269350
Oct 20, 2011
302

BanditKAI
Former Party City Employee
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I worked at the Party City Location in The Woodlands, TX (store 320) for several years. While some of my former fellow co-workers were barable, at best, 2 out of 4 of my managers w...

#267584
Oct 12, 2011
477

Anonymous
Never Order from Party City
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I ordered a Nala costume for my niece for Halloween and I nevered received it. I called UPS they supposedly delivered it, where I don't know, but I couldn't do anything ab...

#266171
Oct 05, 2011
288

Anonymous
Party City - false email
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I received a email add for half price sale on napkins . This was good for 9-1- and 9-2-11 only . I went to my local Party City store in W. St. Paul, MN . They will not honor the c...

#259459
Sep 02, 2011
423

Anonymous
I will never shop Party City again
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

On August 29,2011 I purchased Wilton Pastel Pearls favor candy for Wilton baby favor kit. I wasn't sure how may bags of the candy would be need for the 20 rattlers so I purcha...

#259430
Sep 02, 2011
412

Anonymous
Don't shop at Party City !!!!!!!!!!!!!!!!!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I went to Party City to purchase some decorations for a graduation party that was going to be held at my church, the purchase was made on 7-3-2011. I returned all of the items on 8...

#257047
Aug 22, 2011
452

Megs
Party City - What a joke!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I ordered two tablecloths from their site. The only reason I even consitered buying them is because it said they were fabric - I hate vinyl tablecloths. So I get them last week an...

#256453
Aug 19, 2011
321

Correa5150
Party City employees offered horrible customer service!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I went in to third ave,chula vista location to buy balloons.It all started when I asked Sandra where an item was. She told me to read the sign instead of simply answering my questi...

#255450
Aug 14, 2011
463

Wow2542
Will never shop at Party City again!!!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I went on Aug 3 and bought $37 worth of Sweet 16 party supplies for my sisters B-day party. Unfortunately, I wrote a check due to a situation with my debit card. After finding out ...

#254736
Aug 11, 2011
629

Hearmeout
Party City Needs Security!!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

It always gets me mad when then thieves come in and stuff their bags with merchandise and get away with it. Yes, I know they can not be accused unless one spots them place it in th...

#250568
Jul 22, 2011
506

Flyingwe...
Party City - Lazy and incompetent employees
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I called the store before I went to it and asked if they had a specific item. After a brief moment on hold the employee came back on and said "Yes we have a couple". I immediately ...

#249516
Jul 17, 2011
561

Laurel A...
Party City - I was always able to buy boxed cards at Factory Card Outlet. Now they are not available. Why???
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I am disappointed that Party City does not handle boxed cards anymore. I send a lot of cards out for different occasions and I cannot afford a lot of money. The boxed cards were gr...

#245250
Jun 24, 2011
405

Rath
I will avoid Party City at all costs!!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I had to return an item at Party City and had accidentally thrown out the receipt. It was quite obvious that I bought it there. They called a manager over, who looked about 12 yrs...

#241279
Jun 04, 2011
922

Anonymou...
Party City - Some advice to the *** in charge
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

Do us all a favor and stop putting misleading sale signs around the store saying 50% off msrp pattern tableware. You know *** well know one would charge $15 for graduation or luau...

#237381
May 12, 2011
550

Anonymous
Party City - Poor Customer Service!!!!
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I was in the store today in Orange Park Fl. my friend and I were shopping for items for a luau. In the front of the store are items listed as 50% off, and when we got to the regist...

#235280
May 01, 2011
762

Anonymous
I am furious with Party City !
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

Help me boycott Party City!! I just ordered $156.00 from them. $40.00 of that was for 2nd day air shipping, you think if I am paying for 2nd day air I am in a hurry? I need my ord...

#232635
Apr 16, 2011
662

Anonymous
Party City - Ice in front of PartyCity, Firewheel, Garland, TX
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

Just a warning to those who might attempt to shop PartyCity, Firewheel- there is ice at the curb and, John the Manager, told me, loudly, in no uncertain terms, that it was not his...

#220894
Feb 10, 2011
632

Allineman
Party City - PartyCity
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

PartyCity it is completely unsatisfactory that you waited 4 days to say you are out of stock on an item, when it plainly stated it was in stock at the time of oder, and with next d...

#204462
Oct 27, 2010
568

Laluke
Party City - No costume
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I hate party city! they suck! i didnt get my costume from them! my dad ordered and when my sister's costume came, mine didnt. so my dad called party city and they said they can...

#201734
Oct 07, 2010
454

Laluke
Party City - No costume
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

I hate party city! they suck! i didnt get my costume from them! my dad ordered and when my sister's costume came, mine didnt. so my dad called party city and they said they can...

#201732
Oct 07, 2010
465

Anonymous
Party City - Did not get my costume
5.0 Suite 1 25 Green Pond Road Rockaway NJ07866 (800) PARTY CITY, (800) 727-8924 http://www.partycity.com/category/customer+service/contact+us.do

Party city promised to send me a halloween costume and then the day my sister gets it they tell me it was sold out! THEY SUCK!!!!!!! i am soooooo upset and i hate party city!i spok...

#201730
Oct 07, 2010
458
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