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I'm a preparer. I went in to make a order two weeks before the event on Saturday, because I knew there were a lot of graduations going on that day, the girl said it was to soon.

I called the next week to ask if I could put in my order again but the girl said I could come in the morning of. The night before the event I went out to the store because I needed some other items. I just so happen to mention to the lady that I was coming back the next morning to get the latex balloons and to get the ones I ordered at PartyCity.com blowed up. She preceded to tell me that she wasn't taking anymore orders.

Whaaaat !!!!!! I said. I couldn't believe my ears. I explain to her about me trying to order previously, she acted very unconcerned and so did her co-worker.

Finally she said I can blow up a dozen but no more . She said to me "and that's sqeezing you in" because they were EXTREMELY BUSY that Saturday morning. I ask ,what time do you open? She said 9.

I said I'll be here, she said no because she already had a busy crowd to pick up @ that time, I could come at 9:30. I agreed. I made another trip back out to this store that night to have balloons of a different material (not latex) blowed up that I ordered because she said she couldn't do it that Saturday morning. The gentleman that did it was very nice.

I told him my story & he said that she could do it that next morning because they were not busy. Now I'm stuck at the last minute trying to round up more balloons which the Charlotte ave. store took care of it that next morning (I had some one to pick them up). When I got to the store the next morning at 9:05 I was expecting to see a crowd.

NOBODY but me and a man , and he was shopping, he didn't even buy balloons. I looked around and said "the busy morning that you said you had really must have been a rush because I haven't seen anyone come out or go in). All the wrong info that was given , and the unnecessary running and frustration was so uncalled for.

Not to mention the lies and nonchalant attitudes . I told her that I was going to report them but she really didn't seem to care about that either.

Reason of review: Poor customer service.

Location: Franklin, Tennessee

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