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1.9 Based on 124 reviews
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  • Customers like
    • Ease of location 3
    • Products 3
    • Selection of costumes 3
  • Customers don't like
    • Employee attitude 10
    • Management 9
    • Poor customer service 8
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This is the worst company i have ever dealt with, you cant even speak to a human, i tryed to change the size one minute after i ordered and they wont let me..they say i have to wait till i get it then i have to get them to give me a return slip then i have to send it back and repay for shipping and its for a baby halloween costume whats the since if i cant get it back in time...i do not know why thwy are in business Read more

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I ordered wedding invitation from the Party City in Snellville and was told originally that I would have my wedding invitations by September 19th. September 19th has come and gone so I called the store on last Thursday and was told that I should have my invitation by the end of the week. No invitation showed up, so I called the store again on Friday and was told that my order had not been properly confirmed by the Party City representative. I... Read more

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Customer service at Bloomingdale Illinois store is horrible. The "manager" Nyjha is extremely unprofessional and rude. She should not be allowed to interact with customers if you want any repeat business Read more

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A store with the name party in it should have happy, upbeat, energetic, helpful and fun employees. At the minimum they should be polite. I feel like Im on a hidden camera show because whenever I go into the Redding, CA Party City Im surrounded by colorful party supplies and greeted (ignored) by grumpy and rude staff. They are usually too bust working on displays to help customers. Today (my last visit ever) I asked about restrooms and she... Read more

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Had a very rude employee at carbondale store she was upset about braking a 100$bill yet i was spending a good part of it in her store i think ms. Leslie forgot that without customers she would not have a job my daughter and her husband was also going to purchase things after her attitude and rude comments we no longer will shop in that store again sadly we love the items they have

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Party City Customer Care Review from Garden Grove, California
1 of 4

I had an awful expiernce at your location in Costa Mesa Ca. The associates who was a young Mexican girl made every customer feel like an *** with rhetorical questions. I went in to buy balloons and the girl who helped me gave me the worst customer service I've ever received. I got a big ballon shaped like a hat which includes paper decoration around it. she completely crumbled the paper that goes around and on top on the hat. When I asked her... Read more

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Still waiting on a response from a human! I have called twice and listened to the automated system and was told twice that the next available person would be with me, only to be hung up on both times. I will not pay 40 on a return of a 90 order. The order was 3 days later than promised and it was left on my door step so I couldn't refuse it. The customer service and returns are ***! I am still waiting for an email response also. I will never... Read more

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There were two promotions listed at the top of their page. Free ground shipping plus a percentage off your total. The promotional code was accepted during my checkout proceedings but the discount was not taken. It was so misleading. After trying hard to contact customer service by phone, I tried by e-mail. They finally got back to me and wrote "Unfortunately, as it states on the promotional details, the minimum order value for the order... Read more

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Ordered a costume for my daughter and they sent wrong size...it shows on my conformation of order that I put correct size on my end...yet something different on their end. I now have to pay to send it back and pay to have correct size sent to me. Just going to return everything I ordered and never order from Party City again. Company has poor business practises. I asked in the past if they could add another item to an existing order that I had... Read more

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The ignorant monkeys working the Moorestown store are infuriating. I should have walked out without paying after waiting at the register for 10 minutes without seeing a single employee.

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