Not resolved

I was recently employed by Party City.The management never sat down with me to help me set up my ADP Self Service Portal.

Today I went up there and asked to set it up. The manager handed me a packet that said how to set up and login to my account. When I went home to my computer, the first thing I did was click on "Create Account" and I was taken to the registration code page. I put in pcr-1234, exactly like the packet said, and I got an error stating that "your entry is not a recognized entry code." It's too late in the day, so I can't call administration.

Does anyone know how to fix this issue? I would like to have my account set up before I go into work tomorrow but I don't know who to turn to for assistance.

The managers at my particular Party City are nice, but not very helpful.Please help me, I would like to resolve this issue soon.

This person wrote the review a product or service from Party City and attached a photo. Reviewer claimed that he or she wants Party City to read this review and look into the issue (if any).

If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Party City for you to read. This information may help you with your purchase decision.

Had an Experience with Party City?

Write a review


Terms of Service
Post Comment

Are all managers like that?I worked at a Halloween City pop-up store and the managers there never seemed to know what was going on.

I thought it was just because it was a temporary store but reading these comments it sounds like my managers weren't the only ones like that in this company.I'm trying to get on ADP to get my W-2 but I have no idea who to even contact to get any information.


This may be a bit late, but I was having the same issue as well.My managers were no help, as they were also confused as to why "pcr-1234" was not working.

After contacting party city payroll help through email, I was informed that the ADP registration code changes each month, and that the managers SHOULD know how to access it. Because of security reasons they were not allowed to email the code to me, but said I could call to get it. I tried calling but it went to the answering machine, in which I left a message asking to call me back with the registration code.

I (being impatient because I have been employed since last Halloween, was promoted to Team Lead a few months later, and was not even told about ADP until recently) went looking through the files on the office computer to try to find out where this code is.

I came across a PDF named "My Party Portal Registration, Login and Overview QRG." I'm pretty positive that my managers, as well as yours and everyone else's who is having this same issue, did not even glance at this.

In the PDF it reads:

When hiring a new Assiciate, Managers must log into Party School to obtain the PC Registration Code.

Select your "Management Role" -Store Management, Supervisor, etc. Next, view your Announcements on "My Dashboard" -Code changes monthly Click "My Party Registration Code" to retrieve Code It's that simple. Too bad I am not registered as a Manager or Supervisor on Party School. I...

Again, I know this is a month late, but I hope it helps.Maybe you can teach your managers too.

Show more
to Anonymous Fort Lauderdale, Florida, United States #1186592

Did you ever figure it out ? I have the same problem but my manager won't help, he keeps telling me that's the code and I show him it doesn't work then he ignores me and goes back to his zone.


I think the registration codes are case sensitive. I had the same problem. Hope you get in

You May Also Like

Party City - Awful customer service and cheap products Party City "Be careful when shopping at #PartyCity. They do not accept returns without a receipt or even offer store credit for unopened products. In addition, I purchased an overpriced jumbo ice..." Read more Party City - Worst customer service ever Party City "I went to this store Store #272 in 305 SE Chkalov Dr, Vancouver, WA 98683 to return a costume right after my daughter said that it was too big. We..." Read more Party City - False and misleading return policy Party City "Learned a lesson that many others on here have apparently already learned - will never touch Party City again. I bought a $40 kid's Halloween costume online, wrong size. Seems..." Read more Case Boss - No item received Case Boss "Scammer. I've patiently waited and really excited to have my new case, its 3 weeks now but did not received any updates. I searched the internet about case boss and..." Read more Other Company - Beware purchasing a "Cozy Trike" from epizontech.com Other Company "This review is about the people who sell this bike. The bike itself is OK, although badly welded and painted. The problem is, other than placing an order you cannot..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more