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I was in the Falls Church, VA (5522 Leesburg Pike) store with my mother and two daughters on Saturday, February 6 around 11:00 a.m. to pick up a balloon order and shop for birthday party favors, when I began to experience an urgency to use the restroom that was absolutely an emergency.

I found the store restrooms and saw the posted sign that restrooms were not open to the public. The store policy was clear so I left the store to find somewhere to relieve myself. After trying three places near Party City to no avail I went back to the store and attempted once again to use the restroom. When I knocked on the door to the ladies room someone replied that they would be out in a minute.

I waited and though I was about to wet myself and was desperate, continued to hold it. The woman in the restroom, who I now know was an employee by the name of Selena, came out and told me I couldn't come in. I begged her to let me in and tried the best I could in the midst of my desperation to explain myself. She adamantly refused me entry and blocked my way in.

By this point I was in tears begging and pleading. Selena pushed the door shut behind her, pushed past me, and walked away from me as I was asking to speak to the manager to get permission for my emergency. I told Selena I was about to wet my pants, which I did, in front of other customers, right there next to the restroom of Party City. I was absolutely humiliated and was crying openly.

As she turned her back on me she said over her shoulder " go to *** lady." Selena was very rude and cruel and completely lacked compassion and decency.

I honestly believe that any store policy recognizes an exception and if an employee is trained to enforce a policy in this manner, this store has no business serving the public. My experience at your store was absolutely horrifying and I can only hope that no one else has to endure the treatment I received from Selena.

Preferred solution: Apology.

Party City Cons: Cruel employee.

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