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Contact Party City Customer Service

How to Reach a Person at Party City

Verified Contact Information

Toll-Free Number:

  • 1-800-727-8924
Call Now
Send Message

Customer Service:

  • 1-914-200-4600
    For Text
  • 1-214-618-0711
  • 1-701-281-0721
  • 1-360-386-0157

Customer Service:

customercare@partycity.com

Legal:

privacy@partycity.com
Privacy Inquiries
legal@adpopulumllc.com
privacyquestions@partycity.com

Party City Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Party City Phone Number
1 (800) 727-8924
Average Calls duration
1 minute
Most Popular Party City Email Address
privacyquestions@partycity.com
Issue Resolution Rate
Low (4% reported full resolution)
Party City Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Party City Customer Service?

Most Popular Number:

(800) 727-8924
Total calls: 771 Issues resolved: 10 Last call: Mar 2, 2026

The Party City customer service number for general inquiries is 1-800-727-8924. You can call this helpline for information about the company, its services, and products Monday through Friday from 7 a.m. to 7 p.m. and on weekends between 11 a.m. and 3 p.m. CST. The professional support assistants will help you plan your event and offer items according to your needs and preferences. The same contact can be used as the Party City corporate phone number to reach the official representatives. If you experience difficulties accessing the website, call the Help Center to report the problem. You can also text customer support using the following Party City phone number: 1-914-200-4600.

You can visit the PartyCity.com website to get in touch with the customer care team. Click the chat icon on the bottom right corner of the homepage to start the conversation with the virtual assistant. The chatbot can answer simple questions, help troubleshoot your issue, or connect you with the live Party City customer service operator. You can discuss your inquiry with the support advisor and follow the instructions to solve the problem.

If you need to track your order, click the Track Order/Help link in the top right corner of the homepage and enter the order number and Billing Address ZIP Code to see its status.

The Party City customer service email is customercare@partycity.com. You can email your questions, concerns, complaints, and suggestions to this address for the customer care team to handle. You can also send return or refund requests to the Help Center. If you are having trouble accessing or navigating the website, you can report the issue and request assistance via this email address. The customer support representatives will get in touch with you, providing information or offering ways to resolve the problem as soon as they study your case. If you have questions regarding the Privacy Policy or Data Protection, email them to the Party City corporate office at privacy@partycity.com.

You can visit the Party City official website to log into your account. Click the profile icon in the top right corner of the homepage and enter your email address and password. You can check the Remember Me option to access your account faster next time. However, you will still need to enter your password each time you log in. If you are a new client, you can create your profile by clicking the Create An Account button. Provide the required information and follow the prompts to register. If you experience difficulties logging, click the Forgot Password link and follow the instructions to restore access to your account.

PissedConsumer Club

Contact Information

Party City Website:

Party City Help Center:

Corporate Office Address:

Party City Corporation
Suite 1 25 Green Pond Road
New Jersey 07866
United States

Summary of Party City Customer Service Calls

837 TOTAL
CALLS
00:53 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Party City?

Shipping and Delivery Question:

  • “Location”
  • “Never received”
  • “Where is my order?”

Request for Information Question:

  • “Looking for a package”
  • “Checking on my online order”
  • “Trying to find out how many cups are in a bulk order and pallet order”

Employment Question:

  • “Need my W2s”
  • “My w2 are incorect”
  • “Paystubs”

Product/ Service Question:

  • “Product question”
  • Complaint
  • “Part City Complaint”

Payments and Charges Question:

  • “Double charged for a purchase made online”
  • “You took payment and did not send stuff”
  • “Merchandise credit”

Staff Question:

  • “I was at party city the one on Bristol street I was treated like an animal in the store tha manager refuse to give me her name”
  • “Manager Issue”
  • “Manager is neglecting customers and staff”

Return/ Replace Question:

  • “Return order number not working”
  • “Merchandise Return Policy?”
  • “Made a return and in the middle of the return they switch registers and I end up paying for stuff I don't even bring home”

Refund Question:

  • “Refunds”
  • “Refund”
  • “Refund never received”

Activation/ Cancellation Question:

  • “Canceled in store pick up item”
  • “Cancel online order”
  • “I want to known why y'all cancelled my order”

Website/ Application Question:

  • “There is site on Facebook with extremely super low prices. Is this site legit?”
  • “Trying to get order online to process”
  • “Website doesn't allow me to make purchase”

Account Question:

  • “You blocked me and I have never been on this app before”
  • “Income verify”
  • “Store doors are locked”

Other Question:

  • “Calling because I need to get my separation letter so that I can turn into my apartment so that I don't lose it and end up on the streets.”
  • “Cannot find my order”
  • “Online order”

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