Party City - False and misleading return policy
Learned a lesson that many others on here have apparently already learned - will never touch Party City again. I bought a $40 kid's Halloween costume online, wrong size. Seems like common knowlege in 2016 that any SIZED item bought online from an online store, anywhere, needs to be returnable through a reasonable process, otherwise, why the *** bother to operate online?
Party City's false and misleadingly "simple" return policy (which unfortunately, I believed when I made the purchase, thinking I could just return/exchange if it didn't fit) fails to mention that THEY have to control the shipping return process. Initiated my return weeks before Halloween as required, and the refund on my $40 item, after their BS DHL shipping charge?!? $4-effing-dollars back. Really, $36 to ship it back, hey? I can do it for $6 and get it back before the Halloween deadline.
You'd think someone in Party City middle management would have been told by now - guys, your e-commerce attempt...you're doing it wrong (and it's costing you customers).
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $36.
Preferred solution: Let the company propose a solution.
I didn't like: Return policy, Return process.