Saskatoon, Saskatchewan
2 comments
Featured on Instagram 100% full Not resolved

Learned a lesson that many others on here have apparently already learned - will never touch Party City again. I bought a $40 kid's Halloween costume online, wrong size. Seems like common knowlege in 2016 that any SIZED item bought online from an online store, anywhere, needs to be returnable through a reasonable process, otherwise, why the *** bother to operate online?

Party City's false and misleadingly "simple" return policy (which unfortunately, I believed when I made the purchase, thinking I could just return/exchange if it didn't fit) fails to mention that THEY have to control the shipping return process. Initiated my return weeks before Halloween as required, and the refund on my $40 item, after their BS DHL shipping charge?!? $4-effing-dollars back. Really, $36 to ship it back, hey? I can do it for $6 and get it back before the Halloween deadline.

You'd think someone in Party City middle management would have been told by now - guys, your e-commerce attempt...you're doing it wrong (and it's costing you customers).

Review about: Halloween Costume.

I didn't like: Return policy, Return process.

Review #938814 is a subjective opinion of a user.

2.2
Website
Customer service
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
Product or Service Quality
Advertised vs Delivered
Layout of Store
Delivery Service
Exchange, Refund and Cancellation Policy
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $36
Preferred solution Let the company propose a solution

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LadyScot

Their return policy is pretty darn clear and up front on the website.

Customer Service

Returns

Request A Return

This self service tool allows you to instantly request and receive a Return Authorization Number 24 hours a day, 7 days a week.

Your Order Number: Your Billing Address ZIP Code: Submit Changes Here are common questions we get about returning products.Click on your question below and we will provide the answer.

Can I return an Internet purchase to one of Party City's store locations? What is PartyCity.com's return policy? How do I return online with PartyCity.com? What is Party City's Halloween Return Policy?

Can I return an Internet purchase to one of your store locations? For your convenience, you may return your online purchase to any of our Party City store locations. We will gladly accept returns and exchanges within 30 days of purchase with Shipping Receipt or Store Receipt. Returns with the Shipping Receipt: All products, including Online Only products, will be refunded the full purchase price.

Returns without the Shipping Receipt: We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt please click here to request a replacement. Merchandise credit is only redeemable at the issuing store. Online Only products can be returned online for the full purchase price.

Please note: Online Only kits cannot be returned to a Party City...

Please click here to find a store location near you for assistance with your return. PartyCity.com Return Policy: We will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Refunds are for the cost of the merchandise only.

Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in a new condition, unopened, unworn and in original packaging. Non-Returnable Items include: Custom Invitations & Banners and Personalized Favors Helium Tanks Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit.

Party Kit components cannot be returned individually. How to Return Online with PartyCity.com: Please read through our return policy to ensure your item is eligible for a return. All return products require a RAN (Return Authorization Number). To request a RAN (Return Authorization Number) simply click here.

Include your packing slip and return authorization form with your return. Write your Return Authorization Number on the OUTSIDE of the package. Example: RA:123456 All returns must be sent via a traceable method so that your package may be tracked and receipt confirmed by your shipper of choice. Party City Retail Store Location - Halloween Return Policy: We will gladly accept returns and exchanges for Halloween costumes, decorations and accessories by Monday, October 24, 2016 with your Shipping Receipt.

For your convenience, you may return your online purchase to any of our Party City store locations. Please click here to find a store location near you for assistance with your return. Returns with the Shipping Receipt: All products, including Online Only products, will be refunded the full purchase price. Returns without the Shipping Receipt: We are unable to process returns without the Shipping Receipt.

If you have misplaced your original Shipping Receipt, click here to request a replacement. Merchandise credit is only redeemable in stores and not online. Online Only products can be returned online for the full purchase price. Please note: Online Only kits cannot be returned to a Party City store location.

Shipping and Handling charges and Shipping and Handling taxes are non-refundable.

Only exchanges will be accepted after October 24, 2016 with Shipping Receipt.Sorry, no returns will be accepted after this date.

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Anonymous
Denver, Colorado, United States #1228701

"thinking I could "

That's what you get for thinking rather reading the terms of service you agreed to.

Next time read what you agree to

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