Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Product or Service Quality
Staff
Value for money
Warranty
0 comments

I purchased a costumes for my two daughters.I called the store five minutes after I left asking them to check the price.

I thought it was 12.99 and I was charged 22.99. I was put on hold as someone said they would check. Nobody returned with an answer. This was from 3:26pm to 3:50pm.

I decided to hang up and call back. This time I was told they could not locate the costume. I explained where I got them and was told they were getting a manager. Put on hold again and left on hold till 4:15.

Hung up called back again and asked for the number to customer service only to be put on hold again. I just needed a simple question answered. It took 40 min with no answer. My purchases will be returned and I have still to hear back from them.

Very disappointing as if my time is worth nothing.

Will not shop at party city for a very long time.This is upsetting as I visit the the store often.

Had an Experience with Party City?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like