I purchased a costumes for my two daughters. I called the store five minutes after I left asking them to check the price.
I thought it was 12.99 and I was charged 22.99. I was put on hold as someone said they would check. Nobody returned with an answer. This was from 3:26pm to 3:50pm.
I decided to hang up and call back. This time I was told they could not locate the costume. I explained where I got them and was told they were getting a manager. Put on hold again and left on hold till 4:15.
Hung up called back again and asked for the number to customer service only to be put on hold again. I just needed a simple question answered. It took 40 min with no answer. My purchases will be returned and I have still to hear back from them.
Very disappointing as if my time is worth nothing.
Will not shop at party city for a very long time. This is upsetting as I visit the the store often.
Review about: Party City Customer Care.
Reason of review: Pricing issue.