Product: Party City Customer Care Clear all filters (71 of 71 reviews match)
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My account has been billed twice and the customer service women was unable to give me a valid of why it was charged twice.my wife is the one that called but it was my account that was charged double so i tried to get on the phone and talk to her and she said I'm not...
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Anonymous
S. Brooks

This just happened to me and my husband. I emailed them and have not received a response. My husband is going to call them on Monday. I will never order online from them again...

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Party City Customer Care
#1208989
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Party City - Bad service at both stores i dealt with

Placed on line order, they claim they never got it at first store. Told me to try the other location in Colorado Springs, they told me they didn't have it either. Came into the store with my receipt and just got excises. Placed on hold at both locations and no one seemed to know what was going on, rude too.
2.1
Details
Advertised vs Delivered
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Price Affordability
Product or Service Quality
Product or Service Quality
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Turnaround Time
Value for money
Value for money
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Party City Customer Care
#1200828
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Don't ever order online!This company never shipped my order until almost a month later when the party was over and they don't have a contact number. I tried contacting them on their web site. I think that goes to junk mail or into the ether.. I got nothing back even...
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3.0
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Party City Customer Care
#1196825
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I walked into Party City Located at 12540 W. Sunrise Blvd, Sunrise FL 33323. I said hello to a man who obviously was an employee there. He just stared at me as if i said something wrong. I'm looking at this man like is he really going to not speak..... and he didn't!...
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Party City Customer Care
I didn't like
  • Time wasted
#1194765
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Party City - Resolved

I previously wrote a complaint here , I talked with customer service today on the phone , and the issues have been resolved, thank you , I should be receiving my order soon.
3.1
Details
Advertised vs Delivered
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Price Affordability
Product or Service Quality
Product or Service Quality
Staff
Value for money
Value for money
Website
Product
Party City Customer Care
#1192968
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I placed an order on 2/8 for my daughters birthday party for over 150 dollars.A few hours later there was a second charge on my account for 1 penny difference. I have been calling, messaging and any other means of communication since then. I don’t even know how many...
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Anonymous
SusanP

This also happened to me. Two charges for differant amounts. In the end only one charge posted to my credit card.

Anonymous
Lindsay

Did you end up getting your money back? This happened to me this yesterday.

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Party City Customer Care
#1189160
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An hour wait, told me one is sold out but seen about 50 blown up and a few being opened.I dont like being lied to and id have to wait an hour for only 2 balloons is unheard of. If you knew orders were overwhelming, then have staff pooiver night blow orders up. I wont...
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1.0
Product
Party City Customer Care
#1182656
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99 pack of party blowers, still in package, still in the Party City bag, with my receipt. There were other purchases on my receipt, but I was only returning one item. The store demanded my driver's license to return the item even though I paid cash. They would not...
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Party City Customer Care
#1169864
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Ordered supplies that were online only for my husbands birthday party.Somehow my billing and shipping addresses were combined and was shipped to a address that did not exist. The lady at customer service was no help at all! She said that the mistake was my fault (like...
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1.0
Product
Party City Customer Care
#1164533
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I came there to get some stuff from your store in Brooklyn Ralph ave Plaza.First of all the store was dirty. Stuff was all over the place couldn't find anything. Then to try to get help you might as well help yourself. They was rude to me. Very unprofessional. Tried to...
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2.4
Product
Party City Customer Care
#1161118
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