Product: Party City Customer Care Clear all filters (0 of 79 reviews match)
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I was at the Harrisburg Party City and they did not have the color that I needed in a certain candy so they kindly looked up if the one in Mechancisvurg Party City. We asked if they could put it on hold as we would be there on about an hour or so. They had no problem...
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Anonymous
anon

We can put items on hold for the same day and if you can’t pick them up the day of, you’d have to ask if you can hold the items for longer. This is just poor customer service....

2.2
Product
Party City Customer Care
#1281570
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I Am TRYING to get ahold of someone in regards to being over charged on a order and the charged twice 2 different amounts on my credit card for the same order. I called numerous of stores and apparently none of the managers can figure out a good customer service number...
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Anonymous
Megan

They did the same thing to me. I called them and one is a pending authorization charge. One fell off after a few days. It’s very frustrating because I placed a huge order so a...

1.3
Product
Party City Customer Care
#1275989
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Store 402 I went to get birthday supplies. when i got to the register the lady from the store asked for my email and she got upset cause i told her that my email was wrong. After that her attitude changed towards me. So i asked her for her name she said that she will...
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4.3
Product
Party City Customer Care
#1248041
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Party City - Lack of help

Needed something from an upper shelf. When I requested it, I had to get the ladder and climb it myself. Plus I waited 20 minutes in a line of 2 to check out due to only 1 clerk being available.
Product
Party City Customer Care
#1239348
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I walked into Party City are 5:56 not knowing they close at 6pm. When I walked in everyone stared at me and said nothing. I started walking towards the back of the store when the lights suddenly dim and I hear an employee yell from the front, "YEAH WE CLOSE AT 6". So I...
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1.0
Product
Party City Customer Care
#1234205
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I'm went to the party city today at 8:25 pm at cross plaza west palm and de ladies was at the door and did not let me in ! And they were still 5 minutes left for closing I said please tomorrow it's my daughter birthday and I need only 1 big balloon and she said no...
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Party City Customer Care
#1228965
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I am NEVER purchasing anything from party city again . This experience caused to search for an alternative and I found www.partydepotstore.com whose customer service was EXCELLENT!! Instead of declining my order but holding my funds the manager contacted me directly...
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1.0
Product
Party City Customer Care
I liked
  • Never been there
I didn't like
  • Employee attitudes
#1217115
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My account has been billed twice and the customer service women was unable to give me a valid of why it was charged twice.my wife is the one that called but it was my account that was charged double so i tried to get on the phone and talk to her and she said I'm not...
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Anonymous
S. Brooks

This just happened to me and my husband. I emailed them and have not received a response. My husband is going to call them on Monday. I will never order online from them again...

Product
Party City Customer Care
#1208989
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Party City - Bad service at both stores i dealt with

Placed on line order, they claim they never got it at first store. Told me to try the other location in Colorado Springs, they told me they didn't have it either. Came into the store with my receipt and just got excises. Placed on hold at both locations and no one seemed to know what was going on, rude too.
2.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
Product
Party City Customer Care
#1200828
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Don't ever order online!This company never shipped my order until almost a month later when the party was over and they don't have a contact number. I tried contacting them on their web site. I think that goes to junk mail or into the ether.. I got nothing back even...
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3.0
Product
Party City Customer Care
#1196825
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