Product: Party City Customer Care Clear all filters (0 of 98 reviews match)
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Party City - Info about my order

Though finnaly I have obtained the information I requested, customer service's telephone manner was very poor. Need to take a better training and hope he can improve his telephone etiquette. BTW, no one tells him should not hang up the phone before customer does? {{REDACTED}}
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product
Party City Customer Care
#1351648
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They didnt have the next size up but they did have 2 sizes up in the costume but did not have a dressing room set up yet for me to use. At this point I was just stressed and over the situation so I said just exchange it and we left. That will be my last o line purchase with party city...
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Product
Party City Customer Care
#1350900
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I walked into the Southtown party city location and was followed. I was carrying an open bag that had no zipper. So I’m not sure why they made the assumption I was there to steal. When I asked why I’m being followed the employee responded that he can follow any stupid...
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1.0
Product
Party City Customer Care
#1340840
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Party City - Great staff.

I went to the store on 96th st in fishers and it was very very busy. Staff eas still friendly even during difficult rush periods
Product
Party City Customer Care
#1329041
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I bought a defective item for $4.99 at a PC location in Jacksonville, FL. The next day I went to another location in close proximity to my house and was told that I couldn't return it because it "Didn't look like the other pieces in the store". The general manager at...
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1.0
Product
Party City Customer Care
#1307860
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Store location Address: 40 N 4th Ave, Chula Vista, CA 91950 I am a customer of several Party City Stores including the one at the above address. In case you are unaware of the management style at this store, I want to make up apprised of their style. I go into the...
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2.5
Product
Party City Customer Care
I liked
  • Ease of location
  • Options of product to create a great event
  • Products
I didn't like
  • Customer service or false shipping options
  • Chula vista store closes early every night
  • Employee attitudes
#1302081
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Called the throggs store. The first time the idiot answers the phone with a YO, like a thug from the street. UNPROFESSIONAL!!!! Waited on the phone for 20 minutes and no one came back on the line. Called again, asked if they had a specific item. The answer was yes....
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Product
Party City Customer Care
#1297954
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Party City - Bad service

So i go into the on marks in sunset in henderson Nv. Tabbatha Passanante And Helen smith both had have attitudes toward most customers. They customer service is real bad
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
Product
Party City Customer Care
#1292467
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Party City - Overcharging

They charged me for an order that I didn't order!! Then when I called they didn't take care of the matter! They were VERY RUDE!!! Just use oriental trading!
Product
Party City Customer Care
#1285173
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I was at the Harrisburg Party City and they did not have the color that I needed in a certain candy so they kindly looked up if the one in Mechancisvurg Party City. We asked if they could put it on hold as we would be there on about an hour or so. They had no problem...
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Anonymous
anon

We can put items on hold for the same day and if you can’t pick them up the day of, you’d have to ask if you can hold the items for longer. This is just poor customer service....

2.1
Product
Party City Customer Care
#1281570
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