I had an awful expiernce at your location in Costa Mesa Ca.The associates who was a young Mexican girl made every customer feel like an *** with rhetorical questions.
I went in to buy balloons and the girl who helped me gave me the worst customer service I've ever received. I got a big ballon shaped like a hat which includes paper decoration around it. she completely crumbled the paper that goes around and on top on the hat. When I asked her to be more careful she rolled her eyes.
I also asked if she could make the string look more presentable and she said "since the ballon was too big that they don't do that because the want the attention on the ballon not on the ribbon." So she didn't do it... Adding on to the her attitude she pulled out her phone while she helped. How rude!! While she helped me, while she was on the clock.
I work retail as well I'm actually a manager at a store and seeing how she acted and treated me as a manager I would take this individual and re-train because I don't think she's ever been taught any kind of customer service!I will no longer shop at this location do to the service I received today.
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