Product: Party City Shipping Service Clear all filters (25 of 25 reviews match)
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So you guys shipped an empty box with bubble wrap and my invoice. I did call Party City and they did send another however I have not yet received it. No one apologized. I would think that you woumd offer a discount or something for the mistake. Ship ID: 12642427 Aryn...
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Party City Shipping Service
#1111426
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I placed an order was wondering when it would be here received an email saying shipped have my correct address but for some reason the post office returned to sender.I have had to now pay for another with no refund for the first. When I called the 800 number the women...
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1.9
Product
Party City Shipping Service
#1090360
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I ordered a NEXT DAY AIR shipment via Party City's website. Come to find, when I track my order that it says NEXT DAY AIR SAVER. In essence this means that I don't get my package as promised by 10:30 but by the end of the day. Customer service is a joke!!! I use to...
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2.1
Product
Party City Shipping Service
I didn't like
  • Customer service or false shipping options
#1075923
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Party City - Over prices shipping!!!

#1115696
I ordered multiple things for company party. Two items were customized therefore the 5 dollar ribbons were sent alone for 8 dollars!!! Why did'nt anyone call us and okay this with us!? How crazy to pay more for shipping than the item!!
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Party City - Order well in advance

#1107955
This is not a great store to shop online. I wasted money on shipping fees thinking 2 weeks would be sufficient to receive the items. Not the case. It cost me money and a lot of time because I had to go and buy the items that didn't arrive. With all of the online shopping options that actually ship in a reasonable amount of time, I wouldn't bother with this store again.
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Bad service party city

#1055531
1.0
Details
Very slow service. They don't respond to emails. Shipment doesn't reach on time!
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy

Party City - Sent only 5% of my order

#1053976
1.0
Details
May 24, 2017 ordered $64.30 in party supplies from party city. A box arrived May 30, 2017 with 1 single item. I called PARTY CITY and was told that everything was put in the one box. Clearly it WASN'T . I was told there was nothing they could do about my order, couldn't re send it or refund my money! Then I was hung up on! NEVER AGAIN WILL I DO BUSINESS WITH PARTY CITY!
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I called the Party City service line and they informed me that they did not pack or ship any of the supplies until Thursday afternoon. A do what? They told me there is nothing they could do for me but wait for the shipment to come and refuse it. *** so ***. So I guess...
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1.3
Product
Party City Shipping Service
#1071235
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Hello this is the third message I cannot believe you guys work like this! I payed extra shipping and you don't even get it here I have yet to talk to Anyone yet who will rectify the situation like this is ridiculous I want my money back and I'm going public social...
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Anonymous
Anonymous

That was a typo NO STARS I GIVE THEM

3.0
Product
Party City Shipping Service
I liked
  • Not a lot
I didn't like
  • Poor service
  • Failure to deliver as advertised
  • Poor customer service
#1070350
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Ordered party items for an open house, paid for 2 day shipping an additional $19.99, my items did not arrive until the 3rd day.With this company is impossible to get in touch with customer service agents. Online is great! but good old phone customer service is...
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1.3
Product
Party City Shipping Service
#1058600
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The items wont arrive until Tuesday of next week! What the heck? Party City can't ever get anything right. I called customer service and they can't do anything to help (I mean what can they do? The party is tomorrow.) The only other suggestion I would have for them is...
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2.2
Product
Party City Shipping Service
#1043434
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All week I've tried to track my order but on UPS website it never gave me information on the shipment, all it said was a label was created on that Thursday it was supposed to been "shipped" according to party city. They're order tracking search said that it was...
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Anonymous
Anonymous

#boycott party city

1.0
Product
Party City Shipping Service
#1043055
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Precisely 27 hours after I place an order online, my order is still sitting in party city warehouse, even though their policy says most items placed before 3pm ship out same day!! I called customer service trying to get someone to help me out as I need the stuff to...
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2.0
Product
Party City Shipping Service
I didn't like
  • No appetite to resolve issue for the sake of customer service
  • Employee attitudes
  • Do not give the option to cancel
#1042411
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After speaking with UPS several times, I was advised to contact Party City. Without hesitation, James (customer service rep) shipped out a new order, next day air, so that i would have my items in time for the baby shower. I am very impressed with the way this was...
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4.7
Product
Party City Shipping Service
#1001563
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