Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I'm very upset by how I was treated by customer service today and will be contacting corporate. I received my shipment today without many of the items I ordered.

I received 3 of the 18 items I ordered. I called immediately because my son's birthday is on the 15th to get the missing items shipped overnight. They refused and said I needed to pay $20 for it. $20 more for missing items?

Then I asked to speak to a supervisor and they refused to let me! I was treated so poorly that I will never step foot into another party city again.

Product or Service Mentioned: Party City Shipping Service.

Reason of review: Order processing issue.

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