I am very disappointed with my recent experience at Party City (Milwaukee, WI). I placed a phone order for balloons for the cemetery for my Brother's anniversary. I called to place the order as I wanted it to be ready when I picked it up later that day. The girl that...Read more
Brown Deer, Wisconsin
HARD TO GET A HOLD OF A LIVE PERSON. WHEN YOU CALL IN YOU GET AN AUTOMATED/RECORDED MESSAGE WITH DIFFERENT PROMPTS!!! THEY FAILED TO SHIP OUT MY ITEMS ON TIME - I PAID FOR ONE DAY SHIPPING AND THE ORDER WAS PLACED WELL BEFORE THE CUT-OFF TIME OF 3PM EASTERN STANDARD...Read more
I didn't like
- Poor service
- No help
I ordered decorations for my daughters bday party, pay an extra 20.00 for shipping in two days. Didn't receive it in time for the party. So I go to return it and halloween city won't take it back even though they are part of party city. I call there customer service...Read more
Party City - Phone call
I called party city two locations ,no one answers only a machine, i called the main office. Was same and worse, i pressed to speak to somone because i had a question on an item. And i was on hold more than 30 minutes and the computer voice kept saying "somone will be with you in 60 seconds. " it repeated it over and over. I never got the call answered.. they need way better service.
I ordered photo mylar balloons for my son's 16th birthday and their system wouldn't center the pic. I tried many times but it kept pushing the pic to the corner. When the order went through, I sent an email to their customer service regarding my order. I wanted to make...Read more
Party City - Package lost
I never receive my package I want my ***
Party City - WORST SERVICE I HAVE EVER HAD!!!
Good luck trying to ever talk to them on the phone! They charged my account with out my authorization ans charged the wrong amount! I have tried emailing them three times with no response and even called and was put on hold for 40 minutes without anyone calling me back!!! This was for my wedding in 4 weeks!!!! I woll never use you all again!!!
Party city located at 2265 ralph avenue brooklyn, ny has what the store is calling a “helium shortage”. Customers are currently unable to get balloons blown up even when purchased at the location. However, there are helium tanks for purchase on display at the very...Read more
Party City - Return
It was fine other than trying to return specific items.
Party City - Return
The party city number could not be reached from my area. I’ve been trying to return items that have not been used.
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