Party City Reviews and Complaints
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Customers don't like
- Poor customer service
- Employee attitude
- Employee attitudes
Customers like
- Products
- Ease of location
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Party City - Horrible
I came home from over seas for Christmas, I ordered my son a Santa outfit. I paid for the outfit and I paid for overnight shipping. I have to fly back to my job in China tomorrow 1-5-19 and I still don't have his outfit. Stay away from this start up company.
Party City - HORRIBLE!!!
I placed an order for decorations for my daughter's 18th Birthday party on a Thursday, well before the 3:00pm deadline to guarantee the order be filled the same day. I then paid $20 for 2 day air to give added insurance it would arrive in time. It is now Sunday, hours before the party, and despite 2 emails to Party City, I have yet to get my order or a response. According to the UPS tracker, my order won't arrive until Wednesday, which is even later than the chart on Party City said it would arrive even using regular shipping. NEVER AGAIN!!!!
Product
I didn't like
- No delivery
- No customer service on weekends
- False time table for delivery
Party City in Springfield, Pennsylvania - I had a good service at the store with the cashier . They are busy and very kind to the customer . The 2 lady on 1 , 2 . I really appreciate there service .
They are always business and there in only 2 people in the store .
Party City - Online orders and service sucks
I ordered something for my grandaughter i go get it after they said its ready. I grt thrte thry say its 25% not working, how is that it either works or doesnt they send me to another store eho also says they dont have it after thr first store checks and offer me something i didnt order they wasted 2 hours of my day for nothing. I will never order online from them again
Product
Party City - Slow and waste of money
2 days to process an order. 12 days from time of order to estimated delivery even with express dhl shipping. What a joke.
Employe only blew up balloons and gave them to me it was supposed to be a boquet
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Product
Dear Party city operators Yesterday I had placed an order on your website with the total amount of USD $791 , However Some errors was on with your website , When i pressed placed order , Ur website already charged my credit card , But the website still didnt processed...
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Party City - Never going there again
They have TWICE screwed up my balloon orders. Most recently I ordered balloons for pickup for my son’s 3rd birthday. They charged my card-twice-and when I called before driving over to make sure my order was ready, they said they never received my order. So I double paid for balloons I never got. Unacceptable. I’m sticking with the balloons at Meijer from now on!!
White cashier asked a black customer to wait on the side while she check out a line of white customers. Black customer had paid for his merchandise which included a SINGLE kids balloon. Black customer allowed the first person to be checked out while he waited. She then...
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Sarah
Only racist thing I see here is you and you repeating white or black customer. Preorder your balloon and it will be ready. Wait last minute and wait for us to do it. Doesn’t m...
RubberSoul
This was not racist. Party City employees are trained to get rid of the cash line before blowing up any customer's balloons. If some time goes by and they realize they cannot ...
Product
I didn't like
- Racist practice
Similar to Party City
Party City in Edmonton, Alberta - Disappointed!
I bought a Halloween costume for my little girl from the Party City store across the Nortgate transit centre in Edmonton on October 30th and my daughter couldn’t wear it, however I was too busy with work and couldn’t find the time to return it right away, so I went on the 11th of November, only to learn that they won’t take it, not even for a store credit. Never again will I ever go to Party City again!!!
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The job is to blow up balloons. The company doesn’t want anything else done because it takes time and they cut hours not increase them. It’s not about the customer being happy...