filters
State:
Show
City:
Show
Product:
Show
Show

Party City - Horrible

I came home from over seas for Christmas, I ordered my son a Santa outfit. I paid for the outfit and I paid for overnight shipping. I have to fly back to my job in China tomorrow 1-5-19 and I still don't have his outfit. Stay away from this start up company.
#1439998
Reply to reviews
Show

Party City - HORRIBLE!!!

I placed an order for decorations for my daughter's 18th Birthday party on a Thursday, well before the 3:00pm deadline to guarantee the order be filled the same day. I then paid $20 for 2 day air to give added insurance it would arrive in time. It is now Sunday, hours before the party, and despite 2 emails to Party City, I have yet to get my order or a response. According to the UPS tracker, my order won't arrive until Wednesday, which is even later than the chart on Party City said it would arrive even using regular shipping. NEVER AGAIN!!!!
1.0
Details
Customer service
Delivery Service
Product or Service Quality
Staff
Value for money
I didn't like
  • No delivery
  • No customer service on weekends
  • False time table for delivery
#1436797
Reply to reviews
Show

Party City in Springfield, Pennsylvania - I had a good service at the store with the cashier . They are busy and very kind to the customer . The 2 lady on 1 , 2 . I really appreciate there service .

They are always business and there in only 2 people in the store .
2.5
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Website
#1436505
Reply to reviews
Show

Party City - Online orders and service sucks

I ordered something for my grandaughter i go get it after they said its ready. I grt thrte thry say its 25% not working, how is that it either works or doesnt they send me to another store eho also says they dont have it after thr first store checks and offer me something i didnt order they wasted 2 hours of my day for nothing. I will never order online from them again
#1432772
Reply to reviews
Show

Party City - Slow and waste of money

2 days to process an order. 12 days from time of order to estimated delivery even with express dhl shipping. What a joke.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1430730
Reply to reviews
Employe only blew up balloons and gave them to me it was supposed to be a boquet
Read more
Anonymous
Sarah

The job is to blow up balloons. The company doesn’t want anything else done because it takes time and they cut hours not increase them. It’s not about the customer being happy...

#1419807
Reply to reviews
Party City - Urgent !! Online Purchasing Transsaction
Dear Party city operators Yesterday I had placed an order on your website with the total amount of USD $791 , However Some errors was on with your website , When i pressed placed order , Ur website already charged my credit card , But the website still didnt processed...
Read more
1.0
#1414767
Reply to reviews
Show

Party City - Never going there again

They have TWICE screwed up my balloon orders. Most recently I ordered balloons for pickup for my son’s 3rd birthday. They charged my card-twice-and when I called before driving over to make sure my order was ready, they said they never received my order. So I double paid for balloons I never got. Unacceptable. I’m sticking with the balloons at Meijer from now on!!
1.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
#1403073
Reply to reviews
White cashier asked a black customer to wait on the side while she check out a line of white customers. Black customer had paid for his merchandise which included a SINGLE kids balloon. Black customer allowed the first person to be checked out while he waited. She then...
Read more
Anonymous
Sarah

Only racist thing I see here is you and you repeating white or black customer. Preorder your balloon and it will be ready. Wait last minute and wait for us to do it. Doesn’t m...

Anonymous
RubberSoul

This was not racist. Party City employees are trained to get rid of the cash line before blowing up any customer's balloons. If some time goes by and they realize they cannot ...

1.0
I didn't like
  • Racist practice
#1400193
Reply to reviews

Contact Party City

Mailing Address:
Party City Corporation
Suite 1 25 Green Pond Road
Rockaway , New Jersey 07866
United States
Phone:
(800) 727-8924
More

Party City Products and Services

Show

Party City in Edmonton, Alberta - Disappointed!

I bought a Halloween costume for my little girl from the Party City store across the Nortgate transit centre in Edmonton on October 30th and my daughter couldn’t wear it, however I was too busy with work and couldn’t find the time to return it right away, so I went on the 11th of November, only to learn that they won’t take it, not even for a store credit. Never again will I ever go to Party City again!!!
1.0
Details
Exchange, Refund and Cancellation Policy
Staff
#1398303
Reply to reviews