Party City
Party City Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Party City has a 1.8 star rating from 223 reviews, with 11% likely to recommend. Consumers are mostly dissatisfied and frequently request a refund after failed online orders or missing deliveries and cite poor customer service.
Key Takeaways for Future Customers
- Products and prices are noted as good; consider shopping in store rather than placing an online order.
- Expect difficulty reaching support for exchanges, refunds, or delivery issues.
- Check billing and receipts to avoid duplicate charges.
Negative Feedback / Risk Areas
- Repeated complaints about missing shipments and unresponsive customer service.
- Refund delays, disputed charges, and problems with the exchange and cancellation policy.
- Phone support often unavailable and online order tracking problems.
Positive Feedback
Customers praise Party City's product selection, ease of locating stores, wide range of party supplies, and creative designs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Party City has a 1.8 star rating from 223 reviews, with 11% likely to recommend. Consumers are mostly dissatisfied and frequently request a refund after failed online orders or missing deliveries and cite poor customer service.
Key Takeaways for Future Customers
- Products and prices are noted as good; consider shopping in store rather than placing an online order.
- Expect difficulty reaching support for exchanges, refunds, or delivery issues.
- Check billing and receipts to avoid duplicate charges.
Negative Feedback / Risk Areas
- Repeated complaints about missing shipments and unresponsive customer service.
- Refund delays, disputed charges, and problems with the exchange and cancellation policy.
- Phone support often unavailable and online order tracking problems.
Positive Feedback
Customers praise Party City's product selection, ease of locating stores, wide range of party supplies, and creative designs.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received
- Did not receive online order items or a refund.
- No response to prior contact.
- Please refund the money or resend the items.
Did not receive items nor a refund for the items placed online. No response to previous contact with the company or email.
Please refund the money I applied for not receiving items. Party City has a reputation for reliable customer service. What happened? I was very disappointed that I have not received these items for the party I had planned for my son's birthday.
Therefore, please return the money I paid for these items, or you can send them. I can use them going forward.
Preferred solution: Full refund
User's recommendation: Party city is not a reliable business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy so many information just to see when I’m gonna get my items
- Three orders placed, none delivered.
- They get emails saying delivery, but nothing has arrived.
- They want to know what's going on with their orders.
I have placed three orders and I have not received not even one they keep on sending me emails that they deliver it and he has not come at all. I would like to find out whats going on please the things that I order.
I really need it. Thank you.
User's recommendation: Yes, I will recommend anybody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Little Rock, Arkansas
Bought a TV several months ago and have not received it yet.
Bought a TV in April and have not received it yet. Cannot find a website where I can check on it. Pissed customer needs to have a website that works.
- No website
Preferred solution: Full refund
User's recommendation: Have a website where we can check on issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pattaya, Chon Buri Province
Lost Goods Never Delivered
These people are taking money from people and many of these closeout sales are never delivered. I have read multiple comments about the same exact thing. They need to be stopped
Customer service is horrible. I cannot get in touch with anyone. The phone number does not work at any time and cannot even leave a message.
- Sucks
Preferred solution: Full refund
User's recommendation: Shut down website it’s a lie
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere are my orders. Never received
- Item never arrived.
- The bank won't refund; I was told it's fraudulent.
- It appeared on Facebook; please contact me.
This was never sent to me and I was told this was fraudulent and my bank will not refund my money because of it. Please contact me back about this.
It was on a website from Facebook.
I told my bank about it and the just said I need some kind of proof. Please help me get my merchandise or my money please and thank you.
User's recommendation: Not at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting 3 weeks for a delivery that emailed me on July 10th that my order was on its way
- Order 120093-****31; requests locate merchandise or a refund.
- Delivery shipped 7/10/25; tracking ZA0110450****; seeking help.
FIND MY MERCHANDISE!!! Order # is 120093-****31.
FIND OR REFUND. Tracking ZA0110450**** . FIND SOMEONE TO HELP ME.
This is the worst experience Ive had in purchasing online in years. Its now 8/1/25 and my delivery was shipped on 7/10/25 so Im about to talk to my Bank ( CHASE ) about FRAUD !!!
- Unable to reach a human for customer service
Preferred solution: Deliver product or service ordered
User's recommendation: DONT BUY FROM PARTY CITY ONLINE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasuruan, East Java
My order
It has been since April 19 waiting for my order, and I need it as soon as possible. #134355-****90. Help.
- First time buying online and i have been waiting for 21 days
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received online order and it said it shipped. I have been reaching out for a month.
Not to place an order. They took my money and never gave me the product.
I have reached out through email 3 times and no respond back. I have no number to call and it's saying the package was delivered on May 8, 2025. Which is not true because I have cameras.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
Part city full
I placed an order and it has not come. It says it was shipped 4/4/25, so why haven't I received it? Y'all took my money, so where is my order?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere are my orders
- Two orders placed on April 2; paid with PayPal and a credit card, about $100.
- No updates or contact from the seller; phone line is busy.
I placed two different orders and I've heard nothing since. I placed them on April 2 and paid one order with one account and the other with another account.
I spent close to $100 and I really wish I could get my money back because I thought it was a reputable site. I used PayPal for one and I used one of my credit cards for the other. I tried calling on the phone and all I get is a busy signal.
There's no way I can even get through. Is there any way you can help me contact them?
Preferred solution: Full refund
User's recommendation: don’t place any new orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication, no orders have arrived. It has been almost 2 months. The worst of all my credit card has been charged.
I purchased some of the items to use at church functions. Now I will need to order from somewhere else and be charged again.
- Communication
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from Party City going out of business sale!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
Forget trying to get your money back or receiving your order. I'm going to sue for fraud and theft. This could have been resolved if the company would answer the phone or just send me my order.
User's recommendation: Do not shop here because the store will steal your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Summerville, South Carolina
Nothing has been resolved
I didn't receive my order, so I want my money back ASAP, or I'll have to file a lawsuit against this company for fraud and theft since I haven't received any information from your company.
- Convenient
- I never received my order
Preferred solution: Full refund
User's recommendation: Don't buy anything from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook my money, no product
- I was excited about deals and paid with PayPal.
- I used another credit card and expect reimbursement if items don't arrive.
- I need this problem fixed.
Terrible
Not scam people. I was excited to place an order because there were some deals.
So I figured PayPal was a good place to pay for my order, and then I had another credit card.
They would probably reimburse me if I didn’t receive my items. I need this problem fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave n’t heard anything about my order that was placed the first of March
No communication. I placed two orders online. Called many times, no answer, emailed, but the address is no longer in place.
Was my order from the online going out of business site a scam?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCause I did an order from Party City and trying to see what facility it's at here in Humble
Don't believe everything you or see inline
I did an order online in April; my package is here in Humble, trying to see what facility it's at. I have the tracking number.
Preferred solution: Deliver product or service ordered
About
Party City is an American company. The company specializes in retail of different party supplies. Party City offers a wide variety of Halloween party supplies, Birthday party supplies, party decorations, scene setters, costumes, balloons, and so much more. The company was founded in 1986. The company is considered to be one of the largest party supply retailers in the world. The company operates more than five hundred stores all over the United States and in Puerto Rico. The web site of the company offers a lot of useful information about products and services of the company. Party City offers more than forty thousands of office products.
Party City is ranked 13 out of 289 in Party Supplies category
USA, Worldwide
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