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I am very disappointed with my recent experience at Party City (Milwaukee, WI). I placed a phone order for balloons for the cemetery for my Brother's anniversary. I called to place the order as I wanted it to be ready when I picked it up later that day. The girl that...
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1.0
Brown Deer, Wisconsin
#1364244
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HARD TO GET A HOLD OF A LIVE PERSON. WHEN YOU CALL IN YOU GET AN AUTOMATED/RECORDED MESSAGE WITH DIFFERENT PROMPTS!!! THEY FAILED TO SHIP OUT MY ITEMS ON TIME - I PAID FOR ONE DAY SHIPPING AND THE ORDER WAS PLACED WELL BEFORE THE CUT-OFF TIME OF 3PM EASTERN STANDARD...
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2.0
I liked
  • Selection
I didn't like
  • Poor service
  • No help
#1362394
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I ordered decorations for my daughters bday party, pay an extra 20.00 for shipping in two days. Didn't receive it in time for the party. So I go to return it and halloween city won't take it back even though they are part of party city. I call there customer service...
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1.0
#1361927
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Party City - Phone call

I called party city two locations ,no one answers only a machine, i called the main office. Was same and worse, i pressed to speak to somone because i had a question on an item. And i was on hold more than 30 minutes and the computer voice kept saying "somone will be with you in 60 seconds. " it repeated it over and over. I never got the call answered.. they need way better service.
1.0
Details
Customer service
#1360387
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I ordered photo mylar balloons for my son's 16th birthday and their system wouldn't center the pic. I tried many times but it kept pushing the pic to the corner. When the order went through, I sent an email to their customer service regarding my order. I wanted to make...
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#1359149
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Party City - Package lost

I never receive my package I want my ***
#1358752
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Party City - WORST SERVICE I HAVE EVER HAD!!!

Good luck trying to ever talk to them on the phone! They charged my account with out my authorization ans charged the wrong amount! I have tried emailing them three times with no response and even called and was put on hold for 40 minutes without anyone calling me back!!! This was for my wedding in 4 weeks!!!! I woll never use you all again!!!
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Service Scheduling
Style and Design
Turnaround Time
Website
#1357976
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Party city located at 2265 ralph avenue brooklyn, ny has what the store is calling a “helium shortage”. Customers are currently unable to get balloons blown up even when purchased at the location. However, there are helium tanks for purchase on display at the very...
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2.6
#1356702
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Party City - Return

It was fine other than trying to return specific items.
#1354842
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Contact Party City

Mailing Address:
Party City Corporation
Suite 1 25 Green Pond Road
Rockaway , New Jersey 07866
United States
Phone:
(800) 727-8924
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Party City - Return

The party city number could not be reached from my area. I’ve been trying to return items that have not been used.
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1354835
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