Party City

I had a certificate for $9.00 that was awarded through a court settlement and it specifically said there was no expiration date. However, when I tried to use it at the beginning of June 2024, I was told they quit honoring them in November 2023.

If the court settlement had stated there was an expiration date, I could understand, but since it said there was no expiration date, I was extremely upset that they would not at least issue me a new 'coupon' for the $9.00 to use.

They would only allow me the current standard discount instead. I will never shop there again since they don't honor their word to their customers.

We called our party city to see if they could fill up balloons we purchased for grandsons birthday party and we were told since they were not purchased at Party city, there would be a charge for the helium. $3 for smaller mylar and $8 for larger mylar.

We showed up, pre paid for the balloons to be filled. As they filled the larger balloon, it did not float and they said they still had to charge us the $8. We asked to speak to the manager Eric, who then said staff should have informed us before blowing up the balloons that they are not responsible for balloons that won't inflate and we will still be charged. The staff who took our order stepped up and admitted he did not inform us prior to filling the balloons but Manager Eric did not care and still charged us $4.

(half price). I feel the customer service at this location(Culebra/1604 San Antonio TX)was very poorly handled in front of many customers that day, some who turned and walked out as well. Customers should be told prior to paying for a service what the store will not stand behind, and give us the option to decide if we still want to take that chance and still have to pay. If we were told before hand that we would still be charged $8 for such a small balloon (less than 24 inches) we would NOT have paid!

We would have purchased Party city balloons instead.

What happened to treating customers with respect? This store needs more customer service training for their managers!!

Hello, I would like to make a formal complaint against the store. On Friday at 12:30 I stood on a really long line.

I saw the people at the register fill balloons for people who waited on line. When I got to the register I requested 2 balloons because I know anything else would have to be preordered. It was my bosses birthday and I took a long time to wait on line almost a full 15-20 mins only to be told I would have to wait an additional 20 mins. You could tell the male who was working the register did not want to fill the balloons.

You could tell that it was an inconvenience to him and he wanted to persuade me into not ordering them. This was extremely hurtful when I have been a client of party city for a long time. The place is designed to celebrate occasions and I left the place in such sorrow because I ran out of time and did not get 2 balloons. I absolutely want to speak to the district manager or corporate office about how this was handled.

I waited patiently I should have had 2 balloons filled.

I did not want to argue with the man behind the counter so I left. Terrible experience.

I live in Palmdale CA, and I had to drive to Santa Clarita CA on Saturday May 6th because Palmdale nor Lancaster had the mixed Heritages Barbie balloons or Barbie Plates or cups as well as being out of any of the specific line of products. On May 7th I went to the Palmdale location to get my balloons inflated since the party wasnt till that day, and I was refused the service from Jose at the location with the reason being that they cant inflate them since I bought them at the other Party City.

I explained to Jose at Palmdale that my receipt was at home and he could care less . I then called jazmine at Santa Clarita location to call Lancaster and ask them if they could help. She took their number down as well as my number and said shes call me back and never did. You all have the worst customer service assistants Ive ever dealt with .

I am filing on line reviews in numerous places re this ruin oh getting over 100 dollars in balloons not inflated .

I realized after the fact that the clerk did not include a receipt with my change . $101.plus change was the amount around at 1pm or so.

Thank you for not helping

I don't know if I'm contacting the correct person or department. If not could you please forward this email to the correct person.

I purchased a Halloween Costume 10/20/22 @ the Flowood, MS store. Ended up not being the correct costume for my husband. I went back on 10/27 to return it. I was then informed that I was unable to because the return policy for holiday items are they can be returned up to 7days prior to the holiday.

So the associate told me 10/24 was the last day to return item. I get you have a policy, but I was not aware of this policy. I used to work retail years ago and part of my job when selling items to a costumer is to let them know of the return policy. When I bought the costume on 10/20, I was not told of the return policy for holiday items.

So I now have a costume that I will not use & money wasted i can't even get back. I just wanted to return it and get the credit back on my card. It was opened once just too look at item, then folded right back up and put back in the bag. Never worn!

If I could get the credit back on my card that would be great, but I wanted to make an official complaint.

Sales associates for your stores should be telling customers, especially if it's a holiday item, of the return policy. Unless told, people will think return policy is the normal 30days from purchase unless told otherwise.

Thank you,

Maria Stricklin