Party City
Reviews and Complaints
Complaint
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Verified ReviewerI have a complaint
I have not received any response from the manager of the store on Brodie Ln. here in Austin Texas. I would appreciate it if they would call to resolve this issue.
- Management responsible for incident
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn but order not being “found” to take next steps
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redding, CaliforniaProblem with local store
Preferred solution: Let the company propose a solution
User's recommendation: Don't shop this store. They do not care about customers or employees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioPoor service
- Customer service that was not provided
User's recommendation: Don’t show up here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Lowell, MassachusettsAccount charged -Item not received
DI made an online purchase for curbside pickup at the Chelmsford, MA location at 5pm on Monday, 12/14. The purchase was for a black tablecloth needed for a funeral the next morning.
I called the store because while my account was charged I did not receive a confirmation email from Party City.
The employee told me purchase confirmation emails dont get sent and only pickup emails are sent. I never received my pickup email (should have arrived by 7pm that evening). The store has no record of my purchase. The money left my account and I did not have the product for the funeral the next morning.
I have a screenshot of the payment made to PartyCityBopis
Please advise.
Steven Simone
978-436-****
simone_steven@***.com
UPDATE 12/19/20
1. The order was never processed and filled.
2.
I have not received a response from Party City.
3. The charge is still pending in my account.
User's recommendation: Do not pre-order online from Party City
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Foley, AlabamaCompliment to David at Daly City location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot all my order was delivered
They don't contact me they don't care
Ty hey ain't done anything to correct the problem but they took my money out my mastercard
They never contacted me or anything
- False time table for delivery
- Customer service that was not provided
- Reps lack of knowledge on refund processing
Preferred solution: I want Buckeye stuff for my husband who is an American US ARMY SOLDIER who died in my arms on December 7 2020 at 8:26 pm we want it mailed to us before his funeral
Compliant
- There are no pros
- Management
- Disrespect and rudeness of the employee i dealt with
Preferred solution: Apology
User's recommendation: Don’t shop at party city they don’t care about their customers
Customer Service
- There are no pros
- Management
- Manager is prejudice
- No resolution to issue
Preferred solution: Apology
User's recommendation: Prejudice company
Discrimination
To whom it may concern,
My name is Andy Leveille, I was trying to shop one of the party city location near my house in Lanham Maryland 20707. I arrived to the store on Friday evening at 8:45 pm and on the door it says that the branch closes at 9:00 PM.
Unfortunately I wasnt able to get in the store, I knocked on the door for the manager. This young gentleman name Quincy came to the door and informed me that they had the registers shut down at 8:30 due to them being short staffed. It was highly disappointing and disrespectful.
I really felt bad for getting there that late, but not giving me access to the store because I was there a few minutes before closing hours is highly unacceptable. I would love to get a feedback from you all to understand if thats how PC operates or is it the incompetence of the staff at that branch.
Preferred solution: Let the company propose a solution
User's recommendation: Would not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeparation notice
Preferred solution: My separation notice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Modesto, CaliforniaI can't believe what happened to my daughter's 14th birthday
I went to the store in Modesto California that's on McHenry avenue and I took in some gift cards that I wanted to put in some balloons with confetti for my daughter for her 14th birthday I took two $100 Starbucks gift cards and put them in the balloons I brought in 275 cinnabon gift cards a $300 mainland gift card and a $500 guess gift card all from the mall and my daughter was was popping them and I was looking for the $500 gift card and it was missing I also put $100 ask the ladies to put $400 bills in with the gift cards in the balloons that my daughter was going to pop and there was only two $100 bills I cannot believe the lady the manager who helped me who was supposed to be putting that stuff in my daughter's balloons they came up missing and she is the manager of the store I cannot believe that my daughter got ripped off for her birthday that's $700 that my daughter lost out on for her birthday for her 14th birthdaybirthdayi would NOT RECOMMEND SHOPPING HERE IN MODESTO CALIFORNIA AT ALL THEY CANNOT BE TRUSTED
- Management responsible for incident
- Cannot be trusted on important events
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaMy Terrible Experience at Party City
No resolution. I was horrified after the manager released video footage of my purchase. He continued to email me with assertions regarding my intentions for the item, bullying me to drop my case.I never would’ve imagined a billion dollar company would go to such lengths to protect $4.00.
- There are no pros
- Return policy
- Management
- Franchisee transparency
Preferred solution: Apology
User's recommendation: Strict Return Policy, Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about a Party City Employee
I was in the Falls Church, VA (5522 Leesburg Pike) store with my mother and two daughters on Saturday, February 6 around 11:00 a.m. to pick up a balloon order and shop for birthday party favors, when I began to experience an urgency to use the restroom that was absolutely an emergency.
I found the store restrooms and saw the posted sign that restrooms were not open to the public. The store policy was clear so I left the store to find somewhere to relieve myself. After trying three places near Party City to no avail I went back to the store and attempted once again to use the restroom. When I knocked on the door to the ladies room someone replied that they would be out in a minute.
I waited and though I was about to wet myself and was desperate, continued to hold it. The woman in the restroom, who I now know was an employee by the name of Selena, came out and told me I couldn't come in. I begged her to let me in and tried the best I could in the midst of my desperation to explain myself. She adamantly refused me entry and blocked my way in.
By this point I was in tears begging and pleading. Selena pushed the door shut behind her, pushed past me, and walked away from me as I was asking to speak to the manager to get permission for my emergency. I told Selena I was about to wet my pants, which I did, in front of other customers, right there next to the restroom of Party City. I was absolutely humiliated and was crying openly.
As she turned her back on me she said over her shoulder " go to *** lady." Selena was very rude and cruel and completely lacked compassion and decency.
I honestly believe that any store policy recognizes an exception and if an employee is trained to enforce a policy in this manner, this store has no business serving the public. My experience at your store was absolutely horrifying and I can only hope that no one else has to endure the treatment I received from Selena.
- Cruel employee
Preferred solution: Apology
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