Worst customer service at Party City in Fremont
I have never been so mistreated and seen such rude customer service in my life.The staff at this store have no concept of good customer service.
They are rude and disrespectful. In particular a lady at the register Dora is confrontational and condescending. The manager is aware but very scared to say anything. Customer be aware.
These are not people with manners, education, or basic human respect.
Details: I went to register to pay for a handful of candy my 2 year old had selected. Dora said I need to wait since someone was getting something and had already been there. I was ok with that and waited for about 3-4 minutes; (my cart I moved but the handful of candy was at the corner of the register because I didnt want it to fall off in the cracks of the cart) When the lady came to pay Dora Yelled : you need to move your cart.
It was not in anyones way. I did not want to move it too far out because my 2 year old would cry because the candy was on the counter and I didnt want to get in the way of the transaction of the lady before me. I moved it anyway and my son began to cry. The other customer (who is pregnant and probably very hormonal) says "I dont need this" and Dora smirks and laughs and says "Move your cart" I respond "Please dont be so rude to me." and the pregnant lady says "shut up and get out of my face." well.
At this point I realize I among crazy people so I say nothing. After their transaction is complete I ask Dora to get the manager. Manager hears the story but says nothing with fear on her face (seems scared of Dora!!!) Dora walks off. I leave.
Bottom line I believe the staff could have been polite.
Review about: Party City Manager.