I went to this store Store #272 in 305 SE Chkalov Dr, Vancouver, WA 98683 to return a costume right after my daughter said that it was too big. We tried to return it within 2 hours time frame and unfortunately their team was very rude, their mind was already set. Bottom line, they will not provide refund. This is totally unacceptable, paid over price for a cheap material of custome. I got stuck wit this. I spoke to 3 people there (customer service- assistant-and manager's assistance and they didn't seem to care) These people are so unprofessional and they don't give a #$#$%#$ about customer service experience. Check this out. They even have a 7 days return and they refused to issue a refund. http://prntscr.com/505szn
I finally talked the corporate office and they said that they had many complaints about this specific store. Apparently this specific store is a franchise. They will deal with them. For now they asked me to take my costume to another store and they will happy to issue a refund.
People , be careful at this store 305 SE Chkalov Dr, Vancouver, WA 98683. They are not real, honest, polite, and have integrity as a store.
Also did a research after this incident, they have OVER-PRICE for these costumes, BTW, did I mention that these are LOW-QUALITY?
Review about: Party City Deal.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.
I didn't like: Bad reputation, All.